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Human Resource and Management Consulting
What's keeping you awake at night?
Solving "people" problems and pain points for business owners and management with HR compliance guidance, organizational development, performance management advice, process and plan development, compensation analysis, audit and workplace investigations.
Not sure where to start?
We provide support with all things human resources and management-related. No project is too small, whether it's setting up a new HR system or file plan, defining a new process or handling a problem, we excel in customized services.
Below are some common questions you may be asking yourself; or you may not even know you should be asking these questions.
We are here to help.
Where do I start with an Employee Handbook or Policies Manual and why do I need one?
There are many templates available online or we can provide a template as a starting point. Our experience has been that busy owners or executives rarely have time to do the edits and customizations.
We have a streamlined process to easily collect the required information to develop a new handbook or update an existing one. The best part is that it's a great reference for management to remember how to handle most common problems or situations, so they can apply the same policies consistently.
How do I know our business is legally covered if we need to terminate an employee?
Document, document, document. It is important to have performance coaching or counseling documented and make sure it doesn't conflict with the company's discipline policy. We can help you determine if the offense is egregious enough for immediate termination.
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We are frequently asked, "Can they sue us?" The answer is yes, anyone can file a claim or lawsuit.
It is important for the business to focus on documenting patterns and events, including the dates, people and circumstances.
Some companies obtain Employers Practice Liability Insurance (EPLI) which is specific insurance to cover employee claims and situations along with any associated legal expenses.
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Are we are legally compliant in the event of a Department of Labor or Immigration Customs Enforcement (ICE) government audit?
We have a simple audit framework to answer this question for you.
We examine what organizations are doing to stay compliant in this fast-paced changing world of regulations, and offer efficient best practices to manage compliance.
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For example, Form I-9s must be kept in separate location from the personnel files. And did you know that they must be retained for a specific period after an employee terminates? The fines and penalties associated with negative audit findings can add up to thousands of dollars FAST. It's not hard to be compliant, but you need to know what the requirements are.
What interview questions are off-limits? Could I get in trouble asking the wrong questions?
Federal laws protect applicants against discrimination for race, color, national origin, religion, sex, marital status, sexual orientation, genetic information, pregnancy, age or disability. In addition, some state laws add other protections. Employers cannot ask questions that would require answers or details about any of these categories.
Did you know that you should ask all applicants the same questions if they are applying for the same position? Let us help you quickly formulate a standardized interview process to keep all hiring managers and interviewers on the same page.
Other questions we can help you answer....
Have you been losing key employees to competitors? Have you checked your compensation program to ensure you are paying "market" rates?
How do I know if our benefit package is adequate, fair and competitive in our market?
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Do all things have to be equal for everyone? Can I offer a bonus to one employee and not another?
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How should I respond to an Unemployment Claim?
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What happens if an employee trips in our parking lot and hurts their ankle? Are we responsible for this?
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With all the workplace violence, what should our weapons policy be?
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What is the best way to handle annual employee reviews?
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How long should we retain employee's personnel files and what should they contain? What should they NOT contain?
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We've never had a discipline policy, what should I do with the employee in my department with a bad attitude?
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In the "Me Too" era, what do I do if someone complains about being harassed or bullied?
Does your company need our services? Message us today.
About
Pamela Wilks, SPHR /Â SHRM-SCP
Pamela Wilks founded and managed a recruiting & employment business that she grew to around 100 employees before selling the company in early 2016. Pam now focuses on HR, Process and Leadership consulting. She has her Bachelor’s in Business/Marketing from the University of Central Oklahoma as well as two Senior Professional Human Resources certifications – SPHR and SHRM-SCP which both require 20 hours per year of continuing education.
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Awards received:
2013 – Oklahoma Small Business Person of the Year (Small Business Administration)
2013 – Finalist for Oklahoma’s Most Admired CEO (The Journal Record)
2012 – HR Professional of the Year (Oklahoma City Human Resources Society)
Pam also volunteers with several OKC non-profit organizations. Currently she serves on the the Boards of City Care, Whiz Kids and the SEED Foundation. Pam previously served for eight years as a board member for the Central Oklahoma Workforce Investment Board.
She enjoys traveling, golf, painting, walking and gardening.
Our Reviews
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"Recently, our mega-church network engaged Pam Wilks to audit our Human Resources Department. Pam was a delight to work with. She was flexible, diligent, knowledgeable and efficient. We had Pam analyze our wage & salary program, audit our I- 9 forms and job descriptions, among other things. Her reports were professional, concise and very helpful. We have every intent to continue to utilize Pam for future HR matters. She comes with our highest possible recommendation." Mike B., Church Leadership Team (CLT) Lead
Mega-church Non-Profit
"At a critical time in the life of our non-profit we engaged Pam Wilks to facilitate a strategic planning and team-building session bringing stakeholders together in an effort to unify the organization and set a strategic direction. Pam was able to keep the discussion moving in a positive direction, help us identify key strategies, and engage everyone in the discussion. The outcome was a newly defined direction and a bond created between the Board of Directors, staff and key employees that lives on in the organization." Debbie J., Board Chair
Educational Non-profit
"Our board recently engaged Pam Wilks to conduct a 360 assessment of the company’s eight C-suite executives as part of a CEO annual performance review. Pam did an outstanding job and was very professional in interviewing the executives and providing the board with an insightful report as well as a helpful summary of their feedback."
Pattye Moore, Board Chair
Red Robin Gourmet Burgers